Healthspan Limited Terms and Conditions

NEW TERMS AND CONDITIONS

Healthspan Ltd’s Terms and Conditions changed on 1 February 2016.  Prior to 1 February 2016, Healthspan Ltd only supplied you with goods and if you wanted to have your goods delivered, you could separately contract with Wial Computer en Data Service B.V trading as PostDirect who would provide you with delivery services in return for payment.  You no longer need to contract with PostDirect in order to have your goods delivered to you.  With effect from 1 February 2016, Healthspan Ltd is offering to deliver your goods for you and is initially doing so FOR FREE if you are having your goods delivered to the UK.  The terms and conditions set out below reflect this fundamental change to how you purchase goods from Healthspan Ltd and have them delivered to you.


The following document covers Healthspan Ltd’s terms and conditions effective from 1 February 2016, privacy policy including the cookie policy, reviews and ratings and any terms and conditions for competitions or live events we may run from time to time.

We understand that there is a lot of information to cover in one document so we have tried to help by identifying the salient points from each section. Please note this selection does not replace the complete document in any way. You must read the below document in its entirety.

Healthspan document sections

  1. Healthspan Ltd terms and conditions including Website Terms of Use
  2. Healthspan Ltd Privacy Policy
  3. Healthspan Ltd Reviews, ratings, promotions and competitions.
  4. Healthspan UK terms and conditions (separate document)
Points to note:

  • Healthspan Ltd is a company registered in Guernsey
  • UK VAT number for sales to UK addresses by Healthspan Ltd  GB 233818604

  • UK VAT number for sales to UK addresses by Healthspan UK Ltd GB 108880305
  • Healthspan Ltd does offer Product delivery services Healthspan does not accept orders from the USA, the Netherlands or Canada – some Products are also banned by certain territories and will not be shipped on a case by case basis.
  • An order placed by a customer constitutes an offer to buy a Product and, where the customer does not wish to pick up the goods in Guernsey, to purchase delivery services, subject to acceptance by Healthspan. This contract only relates to Products in stock.  
  • Products will be at your risk from the time they are delivered to you (or made available to you if you collect your goods from Healthspan in person). However we also offer a “no quibble” refund if you are not satisfied with the Product.
  • The price is as quoted on our Site or in printed material except in the case of obvious error. Standard delivery to the UK is currently free and included in Healthspan Limited’s prices. Healthspan Limited’s delivery costs to other non-UK destinations are as stated on site and below in full terms and conditions (Section 8 – Price and Payment)
  • Any liability is strictly limited to the purchase price of that Product. We also warrant that the Product will be of satisfactory quality.
  • Products purchased outside of the EU may be subject to import duties or levies on your importation – these are the responsibility of the customer. 
  • Healthspan will not be liable where we fail to perform on a contract due to events outside our own control due to a Force Majeure Event.
  • The complete terms and conditions document below and any other documents referenced represent the entire agreement between you and us.
  • We have the right to revise and amend these terms and conditions from time to time without notice.
  • All website content is protected by copyright. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.healthspan.co.uk without written permission from us.
  • Our Products are not intended to treat, cure or prevent any disease, nor is the information supplied in our magazine/catalogue or other promotional material intended to replace the individual advice available from your own doctor.
  • You are responsible for maintaining and securing your account information and password.
  • You are prohibited from modifying or interrupting the normal functioning of the website.
  • We are not responsible for content contained within sites we may link to.

  • This section covers how Healthspan Ltd will deal with your personal data and payment information.

    Points to note:

    1. Healthspan will never pass or sell your data outside the Healthspan Group of companies except where that third party requires the data to provide order delivery or to provide communications as part of Healthspan’s normal service. 
    2. We use cookies on our Site – partly to provide basic web services and partly to help us monitor and track website usage through Google analytics. We do, from time to time, use cookies to allow us to better target ads to Site users. You can read more in our Cookie policy.
    3. Healthspan.co.uk does not process or store credit or debit card information on internal servers. All card payments are securely processed by our payment gateway provider CyberSource and do not touch any internal servers. We offer a service where the payment provider stores card details and provides Healthspan with a token to take future payments.
    4. When you create an account with Healthspan we will create a customer record where we will log transactions and communications with you. You are responsible for the integrity of the Password for this account. You can request for your data to be updated or deleted at any time.
    5. This section covers all the terms and conditions pertaining to leaving social media comments on our Site and current promotions and competitions.

      Points to note:

        1. To leave a Product rating or review you must have purchased that Product.
        2. You need to have a Healthspan account to leave a review.
        3. Reviews are vetted for unacceptable content. Healthspan do not vet poor reviews – but may respond directly to them.
        4. The poster continues to own all rights to content provided to Healthspan. However Healthspan reserves the right to use this content royalty free as part of its marketing and communication programs.
        5. The purpose of reviews is to help people who haven’t brought the Product to learn from the experiences of those that have.

      Section 4 Healthspan UK terms and conditions (separate document)

      NEW TERMS AND CONDITIONS

      Healthspan Ltd’s Terms and Conditions changed on 1 February 2016.   Prior to 1 February 2016, Healthspan Ltd only supplied you with goods and if you wanted to have your goods delivered, you could separately contract with Wial Computer en Data Service B.V trading as PostDirect who would provide you with delivery services in return for payment.  You no longer need to contract with PostDirect in order to have your goods delivered to you.  With effect from 1 February 2016, Healthspan Ltd is offering to deliver your goods for you and is initially doing so FOR FREE if you are having your goods delivered to the UK.  The terms and conditions set out below reflect this fundamental change to how you purchase goods from Healthspan Ltd and have them delivered to you.

      1. Healthspan Limited Terms and Conditions

      This page (together with the documents referred to on it) tells you the terms and conditions on which Healthspan Limited (“we” or “us”) supply to you any of the Products ("Products") listed on our website www.healthspan.co.uk ("our Site") or ordered via our call centre or by mail. Click here for the terms and conditions of Healthspan UK Limited.

      As of 1 February 2016, we are offering to deliver your Products for you and you will no longer need to separately contract with PostDirect for delivery services. 

      Please read these terms and conditions carefully before ordering any Products from us. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

      You should print a copy of these terms and conditions for future reference.

      1. INFORMATION ABOUT US

      We are registered in Guernsey under company number 19775 and with our registered office [and place of business] at Healthspan House, The Grange, St. Peter Port, Guernsey GY1 3WU.

      Our Site is a website operated by us.

      2. PRIVACY POLICY

      Our policy covering the processing of customers data is set out in our Privacy Policy which forms part of our terms and conditions.

      3. SERVICE AVAILABILITY

      We do not accept orders from individuals resident in the USA, Holland or Canada.

      4. YOUR STATUS

      By placing an order through our Site, you warrant that:

      4.1.1 You are legally capable of entering into binding contracts; and

      4.1.2 You are at least 18 years old.

      5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

      5.1 After placing your order via our Site for Products, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted and does not form a binding contract. Your order constitutes an offer to us to buy Products from us. All orders are subject to acceptance by us. We will notify you where Products may not be available. Your order is accepted and a contract is formed between Healthspan and you when the products are made available to you.

      5.2 Your Contract with us will relate only to those Products not notified as out of stock. We will not be obliged to supply any other Products which may have been part of your order until the Products are available. We reserve the right, at our discretion, not to accept any offer at any time before it has been accepted.  Should we refuse your order we will notify you as soon as reasonably possible.

      6. AVAILABILITY AND DELIVERY

      6.1 When you place an order for Products, as of 1 February 2016, you will be given the option of having your Products delivered to you by Healthspan Ltd.

      The route and the method by which we transport your Shipment shall be at our sole discretion.  We will use third party carriers to fulfil our delivery obligations to you.

      Post Zone

      Target standard delivery times

      UK

      Up to 10 Days

      Rest of Europe

      Up to 21 Days

      Rest of World

      Up to 28 Days*

      *Dependent on local customs procedures
      6.2  If we are unable to make a Delivery of Products because of an incorrect address we will make all reasonable efforts to find the correct address. We will notify you of the correction and deliver or attempt to deliver the Shipment to the correct address although additional charges may apply.

      6.3 Where our carrier is unable to complete the Delivery of Products for whatever reason they will try to leave a notice at the receiver's address stating that Delivery of Products has been attempted and the whereabouts of the Shipment

      6.4 Please note that we do not accept orders for delivery from individuals resident in the USA, The Netherlands or Canada.

      7. RISK AND TITLE

      7.1 Products will be at your risk from the time they are delivered to you   Alternatively, you may arrange to collect the Products from Healthspan in Guernsey by calling the call centre on 0808 100 3080, in which case the Products will be at your risk when you collect them, or arrange for a third party provider to collect the Products on your behalf as the person identified by you to take possession of the Products, in which case the Products will be at your risk when the third party provider identified by you takes physical possession of the Products.  

      7.2 Title to the Products will pass to you when the goods are delivered to you (or when you or your appointed third party provider collects them in person), provided we have received full payment of all sums due in respect of the Products by that time (if such payment has not been received at that time, title to the Products will only pass when we receive such payment).

      7.3 Our terms and conditions also cover and can be invoked by anyone we use or sub-contract to collect, transport, or deliver your Shipment as well as our employees, directors and agents. Only our authorised officers may agree to a variation of these terms and conditions in writing. If you provide us with any oral or written instructions that conflict with our terms and conditions we shall not be bound by such instructions.

      7.4 We may be required to share information, including your personal data for Delivery of your Shipment with our couriers, the Shipment destination country authorities or transit country authorities for customs and / or security reasons.

      8. PRICE AND PAYMENT

      8.1 The price of any Products will be as quoted on our Site, in our catalogue and in promotional material from time to time, except in cases of obvious error. These are the prices for the Products only. All VAT will be included in the final price where applicable.

      8.2 Prices of Products are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order acknowledgement.

      8.3 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our packing procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount. If a Product's correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions or reject your order and notify you of such rejection.

      8.4 We currently offer free delivery on all standard UK orders, but this may vary in which case our delivery charges will be made clear on the website. Additional charges for non UK standard delivery are currently:

      Post Zone

      Delivery Charge

      United Kingdom

      FREE

      Europe

      £3.95*

      Rest of World

      £6.95*

       * For products set up on our Repeat Order Scheme delivery outside of the UK will be charged at £1.95 per Repeat Order set up.

      As an alternative delivery option we can offer UK Courier delivery service for £25.00. With this service you can expect your Products to be delivered in approximately 3 to 4 days. Please note you will be required to sign for your delivery if you select this option. We can also arrange individual courier delivery for Europe and the Rest of the world on a quotation basis. 

      To arrange courier delivery please call our customer services team on +44 (0)1481 714015.

      OUR REFUNDS AND NO QUIBBLE GUARANTEE POLICY

      9.1 We guarantee your satisfaction with our Products and if, for any reason, you are not satisfied with our Product(s), we offer a 'no quibble' refund or exchange policy.

      9.2 You may cancel a Contract at any time provided that the Products have not passed their sell-by-date. In this case, you will receive a refund of the price paid for the Products in accordance with our refunds policy set out in this condition 9. This provision does not affect your statutory rights.

      9.3 We offer a no-quibble guarantee on all our products. To cancel an order you just need to let us know; either by completing the on-line form found at www.healthspan.co.uk/cancelorder or click on the ‘cancel order’ button on your order confirmation email.  If you use this method we will email you to confirm that we have received your cancellation. You can also cancel your order by emailing us at  customerservices@healthspan.co.uk  or call our Customer Services Team by telephone on 0808 100 3080  or write to us at Healthspan UK Ltd, Healthspan House, The Grange, St Peter Port, Guernsey, GY1 2QH. If you are emailing or writing to us, please include details of your order to help us identify it.

      If you are returning a product please email or call our Customer Services Team and they will send you a postage-paid returns label. Products returned by you for any reason will be refunded in full as part of our no-quibble guarantee.

      9.4 The amount we will refund to you will be the price you paid for the Product(s). We will also refund any delivery costs you have paid to Healthspan for delivery.

      9.5 When you return Products to us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with paragraph 14 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will notify you of your refund via letter or e-mail within a reasonable period of time. We will refund any money received from you for the Products using the same method originally used by you to pay for the Products. We will process the refund due to you as soon as possible and, in any event, within 14 days after the day on which we receive the Product back from you (or if earlier, 14 days after the day on which you provide us with evidence that you have sent the Product back to us). If you have not received the Product from us at the time of cancellation, we will refund you within 14 days after you inform us of your decision to cancel the Contract.

      9.6 If you have returned the Products to us because they are faulty or misdescribed, we will refund the price of the Products in full together with any applicable delivery charges you have paid to Healthspan for delivery and any reasonable costs you incur in returning the item to us.

      10. OUR LIABILITY

      10.1 We warrant to you that any Product purchased from us through our Site is of satisfactory quality. We are under a legal duty to supply Products to consumers that are in conformity with the Contract and will be liable for any defective goods as required by law.

      10.2 Our liability in connection with any Product purchased through our Site is strictly limited to the purchase price of that Product and the refund of any additional delivery charges paid to Healthspan.

      10.3 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or for fraud, or your statutory rights as a consumer.

      10.4 We accept no liability for any loss or damage caused by us or our employees or agents:

      10.4.1 where there is no breach of a legal duty of care to you by us or by any of our employees or agents;

      10.4.2 where such loss or damage is not a reasonably foreseeable result of any such breach;

      10.4.3 for any increase in loss or damage resulting from breach by you of any terms of this contract.

      10.5 For deliveries outside the UK we assume no liability to you or to any other person for your acts of non-compliance with export control laws, sanctions, restrictive measures and embargoes.

      11. IMPORT DUTIES AND TAXES

      11.1 If you contract with us for purchase and delivery of Products from our Site and those Products are delivered to a final destination outside the European Union, the Products may be subject to import duties and taxes which will be levied when the Products reach the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

      11.2 Please also note that you must comply with all applicable laws and regulations of the country into which you import the Products. We will not be liable for any breach by you of any such laws.

      12. WRITTEN COMMUNICATIONS

      12.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

      12.2 Where appropriate, Healthspan reserve the right to send you electronic service communications related to your purchase where you have opted out of marketing communications.
      13.  HEALTHSPAN WEBSITE – TERMS OF USAGE

      These terms and conditions also set forth the legally binding terms for your use of our website www.healthspan.co.uk (our "Site"). Only private individuals aged 18 years or over are permitted to register for use of the Site. By using the Site you agree to be bound by these terms and conditions of use. If you do not agree with these terms and conditions of use, you should leave the Site immediately.

      Healthspan aims to provide up to date and accurate information on its website. However there can be no guarantee as to the accuracy of the information on the Site.

      Our Privacy Policy sets out how we intend to collect and use any personal information on this Site. "Personal information" as used here and in our Privacy Policy means information relating to you as an individual such as name, address and contact details. By becoming a registered user or using this Site, you are agreeing to the terms of this Policy and consent to the processing of personal information as described; if you do not agree with any of these terms, you should not become a registered user and should cease using the Site immediately. We will assume that you accept our Privacy Policy if you use this Site. We reserve the right to change this policy at any time by amending the Site content. Your continued use of the Site will be deemed to be acceptance of these changes.

      Your data or information generated from the usage of our Site may be transferred, sold or assigned to another third party as the result of a sale, transfer of business, merger, reorganisation, liquidation or change in control of the Healthspan Group of companies.

      The name Healthspan referred to in this section – Website – terms of usage should be read as referring to legal entity companies which are subsidiaries or sub-subsidiaries of Healthspan Group Limited, through which trading is conducted or services are supplied.
      13.1 MODIFICATION

      We may modify these terms and conditions of use from time to time and such modification shall be effective upon posting on the Site. By continuing to use the Site, you agree to be bound by these terms and conditions as amended.

      13.2 YOUR ACCOUNT AND PASSWORD

      13.2.1 When you set up an account with us, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, screen name, or password of another registered user at any time or to disclose your password to any third party. You agree to notify us immediately by emailing info@healthspan.co.uk if you suspect any unauthorised use of your account or access to your password. You are solely responsible for any and all use of your account.

      13.3. PROPRIETARY RIGHTS IN CONTENT ON THE WEBSITE

      13.3.1 The Site contains content owned by us ("Content"). The Content is protected by copyright, trademark, patent, trade secret and other laws and we retain all rights in the Content and the Site. We hereby grant you a limited, revocable, non-sub licensable license to retrieve and display the Content (excluding any software code) solely for your personal, non-commercial use to the extent necessary to view the Site and place orders via the Site. You may retrieve and display the content of www.healthspan.co.uk on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or Content on www.healthspan.co.uk without prior written permission from Healthspan. You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us or for which we may become liable for (including but not limited to), all damages awarded against us under any judgment by a court of competent jurisdiction and all settlement sums paid by us as a result of any settlement agreed by us arising out of or in connection with:

        • any claim by any third party that the use of www.healthspan.co.uk by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
        • any claim by any third party that the use of www.healthspan.co.uk by you infringes that third party's copyright or other intellectual property rights of whatever nature;
        • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of www.healthspan.co.uk by you; or
        • other than claims arising from the use by you of the Site to order Product(s) in the normal manner.

      13.3.2 The Site also contains content owned by other licensors to us ("Third Party Content"). You may not unless and to the extent otherwise specifically authorised by us copy, modify, translate, publish, reproduce, commercially exploit, broadcast, transmit, distribute, perform, display or sell any content appearing on or through the Site. You may retrieve and display content from the Site on a computer screen, print a single copy of individual pages on paper, and store such pages in electronic form for your personal non-commercial use to the extent necessary to view the Site and make reasonable use of the Site.

      13.4. CONTENT/ACTIVITY PROHIBITED

      The following is a partial list of the kind of activity that is illegal or prohibited on the Site. We reserve the right to investigate and take appropriate legal action against anyone who, in our opinion, violates this provision, including without limitation, reporting such person to law enforcement authorities. Prohibited activity includes, but is not limited to:

      13.4.1 criminal activity or any tortious act or civil wrong, pornography, incitement to racial hatred, incitement to terrorism, fraud, posting obscene material, drug dealing, harassment, stalking, spamming, sending of viruses or other harmful files, copyright infringement, trade mark infringement, breach of confidence or theft of trade secrets;

      13.4.2 covering or obscuring the banner advertisements on any page on the Site via HTML/CSS or any other means;

      13.4.3 any automated use of the system such as using scripts to perform automated operations;

      13.4.4 interfering with, disrupting or creating an undue burden on the Site or the networks or services connected to the Site;

      13.4.5 attempting to impersonate another user or person;

      13.4.6 using the account or password of another user at any time or disclosing your password to any third party or permitting any third party to access your account;

      13.4.7 using any information obtained from the Site to harass, abuse, or harm another person;

      13.4.8 using the Site in a manner inconsistent with any and all applicable laws and regulations;

      13.4.9 modifying, accessing or making available data stored on a computer device which you have accessed through our network, when either the owner of the data, computer or device has taken steps to prevent you from doing this or the owner has expressed a wish that you do not do this;

      13.4.10 making available or uploading files that contain software or other material, data or information not owned or licensed to you or collecting information about others (e.g. names/addresses) without their prior consent;

      13.4.11 gaining unauthorised access to other computer systems;

      13.4.12 breaching any laws concerning the use of public communication networks;

      13.4.13 making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner;

      13.4.14 making available, uploading and distributing by any means any material or files that contain any viruses, bugs, corrupt data, "Trojan horses", "worms" or any other harmful software;

      13.4.15 falsifying the true ownership of software or other material or information contained in files made available via the Site; or

      13.4.16 obtaining or attempting to obtain unauthorised access, through whatever means, to the Site or computer systems or areas of our or any of our partners' networks which are identified as restricted;

      13.4.17 disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

      13.4.18 transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;

      13.4.19 interfering with any other person's use or enjoyment of www.healthspan.co.uk; or

      13.4.20 interfering or disrupting networks or websites connected to www.healthspan.co.uk.

      13.5 DISCLAIMERS

      The Site may contain links to other websites but we are not responsible for the content, accuracy or opinions expressed on such websites, and such websites are in no way investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked website on the Site does not imply approval or endorsement of the linked website by us. When you access these third party sites, you do so at your own risk. We take no responsibility for third party advertisements which are posted on the Site, nor do we take any responsibility for the goods or services provided by its advertisers. We accept no responsibility for any error, omission, interruption, deletion, corruption, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any content provided through the Site. We are not responsible for any problems or technical malfunction of any telephone network or lines, electronic networks, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or on the Site or combination thereof, including any injury or damage to users or to any person's computer related to, or resulting from, participation or downloading materials in connection with the Site. Under no circumstances shall we be responsible for any loss or damage resulting from use of the Site, from any content posted on or through the Site, or from the conduct of any users of the Site, whether online or offline. The Site is provided "AS-IS" and as available and we make no representations or warranties of any kind as to the Site or the content thereof, including without limitation, as to availability of the Site for access and use. Also your access to the Site may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities. We will attempt to limit the frequency and duration of any such suspension or restriction. In particular we expressly disclaim all warranties of fitness for a particular purpose, accuracy, completeness or non-infringement. We cannot guarantee and do not promise any specific results from use of the Site. Nothing in these terms and conditions shall be construed as limiting or excluding our liability for death or personal injury caused by negligence.

      13.6 INDEMNITY

      You agree to indemnify and hold us, our subsidiaries, and affiliates, and our respective officers, agents, partners and employees, harmless from any loss, liability, demand, claim or legal proceedings brought or threatened, including expenses of any character suffered or incurred arising out of your use of the Site in violation of these terms and conditions and/or arising from your use of or conduct on the Site and/or a breach of these terms and conditions.

      14. NOTICES

      All notices given by you to us must be given to Healthspan Limited at Healthspan House, The Grange, St. Peter Port, Guernsey GY1 3WU or  orders@healthspan.co.uk . We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed to have been received and properly served immediately when posted on our Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

      15. TRANSFER OF RIGHTS AND OBLIGATIONS

      15.1 The Contract is binding on you and us and on our respective successors and assigns.

      15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

      15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

      16. EVENTS OUTSIDE OUR CONTROL

      16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

      16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

      16.2.1 Strikes, lock-outs or other industrial action.

      16.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

      16.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or circumstances beyond our control.

      16.2.4 Impossibility of the use of public or private telecommunications networks.

      16.2.5 The acts, decrees, legislation, regulations or restrictions of any government.

      16.2.6 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

      17. WAIVER

      17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

      17.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

      17.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 12 above.

      18. ENTIRE AGREEMENT

      18.1 These terms and conditions and any document expressly referred to therein represent the entire agreement between you and us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

      18.2 You and we each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

      18.3 Neither you nor us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of a Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

      18.4 The headings in these terms and conditions are for convenience only and have no legal or contractual effect.  These terms and conditions operate to the fullest extent permissible by law.

      18.5 If any provision of these terms and conditions is found to be unlawful, void or unenforceable, that provision is deemed severable from these terms and conditions and does not affect the validity and enforceability of any remaining provisions.

      19. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

      19.1 We have the right to revise and amend these terms and conditions from time to time.

      19.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we sell you the Products (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

      20. LAW AND JURISDICTION

      Contracts for the purchase of Products through our Site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England.

      21. MEDICAL

      Our Products are not intended to treat, cure or prevent any disease, nor is the information supplied in our websites/magazine/catalogue or other promotional material intended to replace the individual advice available from your own doctor. If you have a recurring health problem that worries you, always tell your GP. If you are taking a prescription medicine, please consult your doctor or pharmacist before taking our Products. If you experience an adverse reaction, stop taking our Products and seek medical advice.

      2. Privacy Policy

      Customer charter

      Healthspan understands that many customers value their personal privacy and wish to ensure that any company who provides a service to them will also value their privacy. We therefore guarantee that we will not sell or pass your data to a third party outside the Healthspan Group, in the normal course of business, unless that third party requires the data to provide you with your order for delivery or in the course of communicating with you as a customer. As part of our customer charter we will process your personal data fairly and lawfully.

      Data that we collect

      To enable us to process your order we will ask you to provide personal details such as:

      Name 
      Email address
      Password
      Address
      Payment details

      No Credit Card numbers are held on our Sites or on the associated back-office systems used by us to process your orders.  For future reference to help us communicate with you, the first few and/or last digits only of your Credit Card number are kept by us.

      For any repeat orders of Products made by you via our Sites, our Credit Card Agency securely holds your Credit Card details and provides us with a unique token that represents that particular card; this token is only valid for payment to us and this data is therefore worthless to any potential website hacker.

      IP Addresses and Cookies

      Healthspan Limited ("Healthspan", "we" or "us") uses cookies on its websites at (www.healthspan.co.uk and www.healthspan.co.uk/elite) (the “Site” or “Sites”) to collect information about your browsing and shopping behavior. We use two types of cookies on the Sites. By using the Sites you consent to us using the cookies described below.

      First Party Cookies

      First party cookies are used on the Sites to gather information about your use of onsite content and to enable us to customize your user experience. Cookies help us log you back into the Sites as a returning customer and also help us to remember your browsing history, Product and information preferences. We use cookies to enable you to add Products to your shopping basket. We also use cookies to collect information about your computer's IP address, operating system and browser type. This information helps us to provide you with the most up-to-date browsing experience possible. Lastly, we use first party cookies to help us balance our servers. This allows us to deliver quick page load times for our customers.

      Healthspan’s first party cookies contain no personally identifiable information. All personally identifiable Information on browsing, preference and purchase history, is stored in our secure website data base. This information is collected for our internal purposes only and shall not be disclosed to any other organization except as required by law.

      Third Party Cookies

      Third party cookies are cookies that pass on information on browsing and purchase activity to third party service providers. All third party data gathered by Healthspan’s third party cookies is statistical information and does not personally identify any individuals.

      Healthspan primarily uses third party cookies to help us conduct website tracking and monitoring to ensure we provide our customers with the best possible shopping and web experience. We use the web analytics platform provided by Google called Google Analytics. 

      We will also intermittently use third party cookies to gather behavioural, browsing and demographic data. This information is used by third party partners to deliver marketing and advertising activities. This information is aggregated and contains no personally identifiable information.

      Blocking Cookies

      If you do not agree you can choose to not receive a cookie file by enabling your web browser to refuse cookies or to prompt you before you accept a cookie.

      Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Sites. Please note that if you refuse to accept certain cookies, some of the functions on the Healthspan Sites such as adding a Product to a basket may not work.

      By agreeing to these terms and conditions you are accepting the use of first and third party cookies on and by the Healthspan websites.

      Want to know more about cookies?

      http://www.ico.gov.uk/

      http://www.allaboutcookies.org

      How we use your data

      Our primary purpose in using your data is to provide you with your order. We may analyse your data (or provide your data to agents who are contracted to supply services to us) to create a data profile to enable us to provide a better service to you.

      We will keep all your personal information provided by you confidential except that we may use personal information for any of the following purposes:

        • administration, general correspondence, support, profiling and processing (including personalising the Sites for your use);
        • contacting you to register your use of the Sites, to advise you of any special offers, to notify you of new features or to resolve any queries you or we may have regarding us or the Sites or their use;
        • responding to any requests or queries from you;
        • profiling you and the users of the Sites;
        • contacting you to notify you of other services or Products that might be of interest to you or for market and product research purposes (although you can elect not to receive any of these at any time by contacting us as set out below);
        • subscribing you to our newsletters or email alerts or online surveys (although you can unsubscribe from these at any time by contacting us as set out below); and
        • Responding to any requests from the police and local government law enforcements agencies.

      Checkout assistance service

      When you use our Sites, details of any Products that you seek to purchase and your email address may be collected as you fill in the checkout form. If you do not complete your purchase, we may contact you using a third party with these details to offer our assistance (in case, for instance, you were suffering from technical difficulties). This is an optional service. You can choose not to receive our checkout assistance emails at any time by following the link at the bottom of each assistance email.

      Your consent to processing data

      By Law, we are required to obtain your consent to processing your data. We will assume that you have given your consent to the uses outlined above if you provide us with any data via our websites or via replies to advertisements. You can advise us that you wish to withdraw your consent by sending us an email explaining the situation to info@healthspan.co.uk.

      Where we process or transfer your data outside of what is outlined in "How we use your data" we will ask you to provide your specific consent.

      How we protect your data

      The data that you have provided will remain in databases that are established in a network that is firewall protected. Firewalls exist to stop the transfer of unauthorised information to or from the network. Physical access to our servers is restricted through the use of door code security systems. Higher level user login ID and password controls are also in place to restrict access. Only a limited number of IT personnel are authorised by the IT director to access the database. We use industry standard security technology and server certification.

      As a routine we carry out validation checks to help prevent fraud. No protection system is foolproof and the company cannot guarantee the total security of data or accept any liability unless a breach of security was due to our proven wilful default or negligence. Certain websites linked to our Sites may not offer the same protections as the Healthspan Sites and the laws of some countries outside the Channel Islands or the EU to which your data may be transferred as part of the process of providing Products and services to you, may not offer the same data protection.
       

      Customer choice

      You can update your data or ask us to delete your data anytime by sending an E-mail to info@healthspan.co.uk.

      We promise to try to delete or update your information promptly.

      3. Ratings and Reviews

      Ratings and reviews on www.healthspan.co.uk (“Ratings and Reviews”) are intended to allow customers who have purchased and received a Product to give public feedback about that Product and their experience with it. Reviews are collected by a third party company “Feefo” and are not moderated by Healthspan unless they break one of the terms set out in ‘Unacceptable content” below. 

      Where a customer has feedback other than their experience with the Product, they are encouraged to contact us directly at  customercare@healthspan.co.uk 

      3.1 Acceptance of user generated content access

      The terms and conditions set forth the legally binding terms for your use of the Ratings and Reviews. Only private individuals aged 18 years or over are permitted to register for use of the Website and to use the Ratings and Reviews. By using the Ratings and Reviews, and in consideration of Provider providing the Ratings and Reviews to you, you agree to be bound by these terms and conditions, whether you are a Visitor or a Website Member. Only Website Members are entitled to access areas of the Website restricted to Website Member only access except and to the extent that Healthspan’s Provider otherwise expressly consents in writing. If you do not agree with the terms of writing reviews, you should leave the Website and discontinue use of the Ratings and Reviews immediately. If you wish to register to become a Website Member, and make use of the Ratings and Reviews available only to Website Members, you must read these terms and conditions and indicate your acceptance during the registration process. Availability of the Website will commence on a date determined by Provider.

      4. Use of Ratings and Reviews and additional terms

      These terms and conditions include Healthspan’s policy for acceptable use of the Ratings and Reviews and content posted on the Website and your rights, obligations and restrictions regarding your use of the Ratings and Reviews.

      Modification

      Healthspan’s Provider may modify these terms and conditions from time to time and such modification shall be effective upon posting by Healthspan’s Provider on the Website. We will provide a clear link within the Website to the then current terms and conditions. You agree to be bound by any changes to these terms and conditions when you access the Website or use the Ratings and Reviews after any such modification is posted. If you do not agree to be bound by them, you should not use the user generated area of the Website or the Ratings and Reviews.
       

      Unacceptable content

      4.1 Please choose carefully the information you post on the Website and that you provide to other Users. Your Website profile and other Content submitted by you to the Website may not include the following items: telephone numbers, street addresses or other contact details or identifying information of private individuals, contact details of public figures and any photographs containing nudity, or obscene, lewd, violent, sexually explicit or otherwise objectionable subject matter. Despite this prohibition, it is possible that content provided by other Users (for instance, in a Website Member’s profile) may contain inaccurate, inappropriate, offensive or sexually explicit material, Products or services or otherwise objectionable subject matter, and Provider assumes no responsibility or liability for this material. If you become aware of misuse of the Website or the Ratings and Reviews by any person, please contact  community@healthspan.co.uk  or click on the "Report Abuse" link next to any User generated content. You must be logged in as a Website Member in order to report inappropriate content through this link.

      4.2 Healthspan’s Provider reserves the right, in its sole discretion, to moderate, reject or refuse to publish on the Website, whether or not the Content is expressly prohibited by these terms and conditions, or to restrict, suspend, or terminate your access to all or any part of the Ratings and Reviews at any time, for any or no reason, with or without prior notice, and without liability.

      5. Password and screen name

      5.1 When you sign up to become a Website Member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, screen name, or password of another Website Member at any time or to disclose your password to any third party. You agree to notify Healthspan’s Provider immediately by emailing  community@healthspan.co.uk  if you suspect any unauthorised use of your account or access to your password. You are solely responsible for any and all use of your account.

      5.2 Your screen name and password are personal to you and must not be transferred or shared. Your screen name and password may only be used to access the Website and/or the Ratings and Reviews from one device at a time.

      5.3 When you subscribe you will have to choose a “display name” if you wish to post and interact with our user generated content functionality. The display name is not editable once you have chosen it and it’s assigned to you as a user. You may change your email address, and password at any time in the ‘My Account’ section of the Website.

      5.4 You may not select as your display name the name of another person with the intent to masquerade as that person or use a screen name that Provider in its sole discretion deems offensive.

      5.5 You are entitled to use and access the Websites and/or Ratings and Reviews registered for or subscribed to in accordance with these terms and conditions and other terms and conditions applicable to the Ratings and Reviews until your subscription is terminated in accordance with the applicable terms and conditions.

      6. Proprietary rights in Content on the website

      6.1 Healthspan’s Provider does not claim any ownership rights in the text, files, images, photos, video, sounds, musical works, or any other materials that you post or email to the Website or the comments,  Ratings and Reviews (collectively, "Postings"). After posting or emailing your Postings to the Website or the Services, you continue to retain all ownership rights in such Postings, and you continue to have the right to use such Postings in any way you choose. By displaying, emailing, publishing or submitting for display or publication ("posting") any Postings on or through the Website or the Ratings and Reviews, you hereby grant to Healthspan’s Provider a Worldwide sub-licensable, perpetual, transferable, non-exclusive, royalty free licence to use in any way whatsoever including but not limited to, public performance, public display, publishing, reproduction, broadcasting, amendment or modification of Postings, transmission and distribution of Postings on and through the Website, the Ratings and Reviews and/or any newspaper or other publication published by Healthspan’s Provider in its different, present and future forms for example newsprint, Braille, talking book, electronic databases, e-paper, website mobile application or any other facsimile or derivative versions in any medium. The rights granted include without limitation the right to license photocopying, scanning, downloading in electronic or other forms and other normal use for the purpose of information or study or as otherwise permitted by copyright law.

      6.2 You represent and warrant that: (i) you own the Postings posted by you on or through the Website or the Ratings and Reviews or otherwise have the right to grant the licence set forth in this section, and (ii) the posting of your Postings on or through the Website or the Ratings and Reviews does not violate the privacy rights, copyright, contract rights or any other rights of any person, or otherwise breach any injunction, order or other legal ruling. You agree to pay all royalties, fees, and any other monies owing to any person by reason of any Postings posted by you to or through the Website or the Ratings and Reviews. You acknowledge that Postings submitted will not be returned.

      6.3 The Website and/or the Rating and Reviews contain Content owned by Healthspan’s Provider (“Provider Content”). The Provider Content is protected by copyright, trademark, patent, trade secret and other laws. Provider owns and retains all rights in the Provider Content and the Website and the Ratings and Reviews. Provider hereby grants you a limited, revocable, non-sub-licensable license to retrieve and display the Provider Content (excluding any software code) solely for your personal, non-commercial use to the extent necessary to view the Website and make reasonable use of the Ratings and Reviews.

      6.4 The Website and the Ratings and Reviews contain Content owned by Users and other licensors to Provider (“Third Party Content”). Except for Content posted by you and in which you retain ownership rights, you may not unless and to the extent otherwise specifically authorised by Healthspan’s Provider copy, modify, translate, publish, reproduce, commercially exploit, broadcast, transmit, distribute, perform, display, or sell any Content appearing on or through the Website or the Ratings and Reviews. You may retrieve and display Content from the Website or the Ratings and Reviews on a computer screen, print a single copy of individual pages on paper, and store such pages in electronic form for your personal non-commercial use to the extent necessary to view the Website and make reasonable use of the Ratings and Reviews.

      7. Content posted

      7.1 Healthspan’s Provider may delete, or in pre-moderated areas of the Website refrain from posting any Content that in the opinion of Healthspan’s Provider violates these terms and conditions breaches any relevant House Rules or which may be offensive, illegal or violate the rights of any person or which may harm, or threaten the safety of any person. Except to the extent which cannot be excluded or limited by law or regulation in respect of Content on the Website which we moderate before posting, Healthspan’s Provider assumes no responsibility for monitoring the Website or the Ratings and Reviews for inappropriate Content or conduct. If at any time Provider chooses, in its sole discretion, to monitor the Website or the Ratings and Reviews, except as required by law or regulation, Healthspan’s Provider nonetheless assumes no responsibility for the Content (other than Provider Content), no obligation to modify or remove any inappropriate Content, and no responsibility for the conduct of the User submitting any such content.

      7.2 You are solely responsible for the Content that you post on or through the Website or any of the Ratings and Reviews, and any material or information that you transmit to other Users and for your interactions with other Users. Healthspan’s Provider does not endorse and has no control over Content posted by Users. Content is not necessarily reviewed by Provider prior to posting and does not necessarily reflect the opinions or policies of Healthspan’s Provider. Healthspan’s Provider makes no warranties, express or implied, as to the Content or to the accuracy and reliability of the Content or any material or information that you transmit.

      7.3 Where Healthspan’s Provider can see that a Product review has been submitted by someone who has not purchased that Product, the Provider may block that review. In all cases of a review being blocked, the user will be contacted to explain the reason for the block.

      8. Content/activity prohibited

      8.1 Section 13.4 of the terms of conditions contain a partial list of the kind of Content that is illegal or prohibited to post on or through the Website or the Ratings and Reviews. Healthspan’s Provider reserves the right to investigate and take action against any User who, in the opinion of Healthspan’s Provider, violates this provision. This may include, without limitation, removing the offending communication from the Website or the Ratings and Reviews, preventing access to the Website and the Services and/or terminating access, the Website Membership of such violators and/or reporting to law enforcement authorities or regulatory bodies.