Privacy Policy


Your data is incredibly important to you and to us. Healthspan uses and stores your data for fulfilling a contract to you, for marketing, and/or with your consent. You may withdraw consent to marketing at any time.

What do we collect?
To enable us to process your order we will ask you to provide personal details such as:

  • Name
  • Email address
  • Password
  • Address
  • Payment details
  • IP Addresses and Cookies

NutriCoach Mobile App

Healthspan’s personalised nutrition app collects (in addition to your personal data already listed above) activity data, weight, sleep activity, heart rate, geographical location, date of birth and eating habits as provided by you. This is necessary to enable the app services; however you can withdraw consent at any time by contacting us.

What do we do with your data?

Healthspan will never pass or sell your data outside the Healthspan Group of companies except where that third party requires the data to provide order delivery, or to provide communications as part of Healthspan’s normal service, including marketing analytics.

We use cookies on our website – partly to provide basic web services and partly to help us monitor and track website usage through Google Analytics. We do, from time to time, use cookies to allow us to better target adverts to website users. You can read more in our Cookie policy which can be found in our Terms and Conditions.

Healthspan.co.uk does not process or store credit or debit card information on internal servers. All card payments are securely processed by our payment gateway provider CyberSource and do not touch any internal servers. We offer a service where the payment provider stores card details and provides Healthspan with a token to take future payments.

Healthspan has appointed a Data Protection Officer, Katie Hutchins, who you may contact via DPO@healthspan.co.uk.

Your Rights

If you would like a copy of the personal data we hold about you, please contact us and ask for a ‘subject access request’.

You have the right to object to processing that is likely to cause or is causing damage or distress and decisions being taken by automated means.

You have the right to have inaccurate personal data rectified or removed – if you would like to do so please contact us on customercare@healthspan.co.uk or call 08007312377.

You have the right to stop direct marketing at any time (just opt out here or let us know by calling FREEPHONE 0800 73 123 77 on email customercare@healthspan.co.uk)

How secure is your data?

Healthspan employs a wide variety of security measures to back up, protect and manage your data. We are audited annually and undertake to secure your data as much as possible using up to date technology and robust policies and processes.

Reviews, ratings, promotions and competitions

To leave a Product rating or review you must have purchased that Product and you must have a Healthspan account to leave a review.

All reviews are collected by Feefo, an independent review engine. Healthspan do not vet poor reviews – but may respond directly to them.

The poster continues to own all rights to content provided to Healthspan. However Healthspan reserves the right to use this content royalty free as part of its marketing and communication programs.

The purpose of reviews is to help people who haven’t brought the product to learn from the experiences of those that have.

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