Your order will be dispatched by PostDirect, orders are regularly subject to routine checks by HM Customs and the like therefore we ask that you allow ten days for orders in the UK, 21 days Europe and 28 days worldwide before contacting us on the whereabouts of your order.
Post Zone for delivery Target delivery times
UK standard via PostDirect Up to 10 days
UK Courier delivery via PostDirect Approx. 3-4 days
Rest of Europe Up to 21 days
Rest of World Up to 28 days
99.2% of all ordered packs are given to the Post Office within 24 hours- they then fulfil the remaining part of the pack's journey to you.
While our tracking reports that 93.2% of customers receive their packs within 4 working days (as of 31/10/2013) we do stipulate that we cannot issue a refund or replacement until 10 days have passed as some packs do get mislaid/delayed in transit.
We dispatch millions of packs each year and strive continuously to improve our delivery statistics and we apologise if you have had an unsatisfactory experience.
For more details and overseas orders, please see: Delivery FAQs
In the unlikely and unfortunate event that your order is still not received within in this time frame please contact us at firstname.lastname@example.org or call us on FREEPHONE 0808 100 40 80.