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The benefits of subscribing

How much do I pay?

Save up to £5 compared to RRP by subscribing to your favourite Healthspan products.

Plus, our Price Match Promise* ensures you will always receive the best available price on your subscription products, even if the one-time purchase price on our website falls below your ongoing subscription price.

How do I sign up for Subscribe & Save?

It’s simple to subscribe to a product; just select the 'Subscribe & Save' option, choose the delivery frequency you require and click 'Set up now'. Your subscription will be added to your basket like a normal order.

After you have placed the order you will receive an email confirmation with all the details. You will then be able to see your subscription details on the ‘My Subscriptions’ page in your account area on the website too.

How do I change or delay my order?

You can change the number of packs, delivery frequency or next scheduled dispatch date of your subscriptions at any time by logging in to your account and going to My Subscriptions. You can also update your delivery address and credit card details.

Can I cancel a subscription?

Yes, you can cancel your subscription at any time by contacting our customer service team on 0800 7812345. Please note subscriptions must be cancelled 72 hours before the scheduled dispatch date to avoid any charges.

How do I return an item?

UK orders can be returned for FREE for a refund of the price paid for the product. Please note that returns must be made within 30 days of purchasing and can only be accepted if the products are unopened, undamaged and in their original packaging.

For further information please view our Returns Policy.

Where Is my order?

Orders are being processed and dispatched as normal, however can be subject to routine customs checks, which can cause delays. If you are concerned about the whereabouts of your order, please contact us at customercare@healthspan.co.uk or on 0800 73 123 77. If you are calling from outside the UK please phone +44 2392 714175.

Further information can be found on our Subscribe & Save Policy and Terms & Conditions pages.


*Price match promise is based on the one time purchase price excluding new subscription discounts and voucher offers.



Where is my order?

Orders are being processed and dispatched as normal.

Orders are regularly subject to routine customs checks, which can cause delays. If you are concerned about the whereabouts of your order, please contact us at customercare@healthspan.co.uk or on 0800 73 123 77. If you are calling from outside the UK please phone +44 2392 714175.

UK
CostTarget delivery times*
UK Super Saver - SubscriptionsFREE Approx. 3-4 working days  
UK Super Saver - orders over £30
FREEApprox. 3-4 working days 
UK Super Saver - orders under £30£2.45Approx. 3-4 working days
UK Priority Service£2.95Approx. 1-2 working days
UK Courier  Â£7.95Next working day (for orders placed before 1pm)**

*Remote delivery times may vary - details listed here
**Orders placed after 1pm on Friday or over the weekend will be dispatched on Monday.

Republic of Ireland

For orders to the Republic of Ireland, please visit www.healthspan.ie 

Europe (EU)
CostTarget delivery times
Royal Mail – Priority Service£7.95Up to 10 working days*
Royal Mail – Priority Service (Subscriptions)£3.95Up to 10 working days*

Rest of WorldCostTarget delivery times
Royal Mail – Priority Service£14.95Up to 15 working days*
Royal Mail – Priority Service (Subscriptions)£3.95Up to 15 working days*

*All transit times are dependent on country of destination and may vary.

Is CBD safe?

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We operate in a heavily regulated industry, with no room for misleading promises. Unfortunately, not all CBD sellers play by the rules. Here's what you need to know about CBD safety, as well as what to look out for when comparing products.

What is CBD oil?

Not to be confused with hemp seed oil, CBD oil comes from industrial hemp plants that have been bred to contain trace amounts of THC - the ingredient in the marijuana plant that's associated with a so-called 'high'. 'Trace amounts' of THC means an amount of THC so small that it has no psychoactive effects.

Is CBD bad for you?

The simple answer is 'no'. Because of its origin, CBD has developed a bad reputation and is often associated with the drug 'marijuana'.

However, CBD is an ingredient sourced from certain hemp plants that are bred not to provide a so-called 'high'. It's only recently that research has emerged showcasing this nutritional supplement's potential benefits. 

What you need to know before buying CBD

CBD sellers are popping up everywhere, some with product labels that are misleading and, at times, illegal. There are two rules to follow when comparing CBD products. First, the only figure that really matters is the milligram, or mg, figure, which shows you how much CBD is actually in the product you have bought. Of secondary importance is the percentage of CBD in the product, but this can still be useful for comparative purposes.

The second rule is that if it looks too good to be true, it probably is. Some manufacturers use misleading figures, described as 'whole plant extract', to describe CBD content. These figures are far larger than the product's actual CBD content, and are just not correct.

One study assessed the labelling accuracy of 84 different CBD products from 31 different companies and found that 43 per cent of products were under-labelled, 26 per cent were over-labelled, and just 31 per cent were accurately labelled.1 A study with a similar outcome actually prompted the US Food and Drug Administration (FDA) to send warning letters to 14 businesses that were mis-labelling their CBD products.

It's worth buying from a company that allows you to see a certificate of analysis showing the CBD and THC levels for each batch of product produced. That way you know for sure what's in your CBD liquid or CBD capsules.

Checklist for buying CBD

  • Choose your supplier: Buy CBD from a reputable supplier who is a member of the Health Food Manufacturers' Association.
  • CBD percentages: Watch out for products advertising whole plant extract percentages of CBD, as opposed to the level of CBD in mgs in the product. Ideally – if you're buying supplements – the mg per pack and the mg per capsule should be shown.
  • Packing information: Be wary of a supplier that doesn't show the amount of CBD contained in the product on both their packaging and marketing materials.

Do not use CBD during pregnancy or if breastfeeding

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